Rapidly Deploy the World's First and Best Cloud Based CRM System

Every customer represents a lifetime of opportunities. So give them the high-quality, personalized service they expect and deserve, with the help of salesforce.com. No other solution does more to help you implement industry best practices for customer sales, support and service. And no other solution offers the same level of available integration with your existing enterprise applications.

With salesforce.com, you gain state-of-the-art capabilities for managing all interactions with suppliers, distributors, jobbers, partners, and customers, including:

• Marketing Automation
• Customer engagement support
• Business transaction support
• Customer service support
• Professional Services Automation

Salesforce.com Jumpstart Family of Services

We know that your budget is tight – we’re a small company too. But we also understand that salesforce.com® represents a critical investment for your company – and you want to – HAVE to - get it implemented well.

That's the reason we created the Jump-Start family of services. We want to help you and you company see an immediate and dramatic Return on Investment on your salesforce.com® solution – in a week or less – focused on your business needs.

• Download Our Salesforce Automation Jump Start Brochure
• Download Our Customer Support Jump Start Brochure
• Download Our Partner Portal Jump Start Brochure
• Download Our Customer Portal Jump Start Brochure
• Download Our Mobile Edition Jump Start Brochure

Data. That’s what your enterprise depends on for operational effectiveness and Customer Relationship Management. As you move to your world class CRM solution, salesforce.com®, it’s essential to have a structured data migration strategy—and a time-tested migration process to guide your company through this critical task.

• Download our Data Migration Brochure

The need to integrate with legacy applications could be as basic as connecting to a simple Access® database or it could involve bi-directional integration amongst multiple large-scale legacy applications such as SAP®, JD Edwards, Oracle, etc. At Black Iron, we are convinced that this kind of work doesn’t have to be painful, costly and of low value. We think it can be streamlined and focused on your business.

• Download our Integration Brochure

• Download our Extension on Demand Brochure

Extended Support

Build A Better Version of Salesforce.com® with Extension on Demand.

You already own the first, biggest and best On Demand Software tool in the world, salesforce.com. And as you know, salesforce.com® is a constantly evolving product, with significant functional changes being released each year.

In fact, with the recent release, it is clear that salesforce.com® has now become so much more than simply a supplier of CRM applications as a service. Indeed, the company is now positioned as an information management software solution, and in many respects this is a fair description. Keeping up with salesforce.com® now involves a significant investment in time and research. It’s has become a full time job in itself.

But we realize that you have a real job and it’s not to keep up with these changes in salesforce.com®. That’s our full time job, and we stand ready to deliver.

Announcing Extension On Demand, The BlackIron Group’s new Remote Administration and Support Offering

Wouldn’t it be great to have an extra set of hands to keep up with the constant changes and new applications available to you through Salesforce and the AppExchange? Someone to call when issues arise, reports need to be defined, applications need to be extended or people need to be trained? Your BlackIron Project Manager, the person responsible for your project, who configured Salesforce, did the data migration and helped you to create and refine your reporting strategy is now available to you – each and every month – to help you make the most of salesforce.com and help you and your company be more productive and efficient.

Run your Professional Services business - in the cloud - deployed in 2 weeks or less!.

Gone are the days when an “I’ll get to that” would suffice and a sticky note served as the only reminder to resolve an issue. Professional Services firms are coming under increasing pressure to make money - satisfy clients and to successfully complete projects with less resources in less time and with less money.

To make this happen, Executives, project managers, resource managers & team members need to have an enterprise wide view of Projects, Resources, Resource Schedules, Time Entry to allow resources to track and maintain efforts ACROSS the multiple projects in a single place.

Our tool will allow you to schedule resources for projects, track time against those projects and analyze and monitor for problems and issues - before they become problems and issues...